Return Policy

Return Policy for Alpha Capital Security Systems LLC, Your Trusted Security Partner

At Alpha Capital Security Systems LLC, we prioritize your satisfaction and aim to provide a seamless shopping experience for our valued customers. Our return policy is designed to ensure that you are fully informed about your rights and options if you need to return a product purchased from our e-commerce website.

1. Eligibility for Returns:

  • Our return policy covers items purchased directly from the Alpha Capital Security Systems LLC website.
  • To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as received.

2. Initiating a Return:

  • If you wish to return an item, please get in touch with our Customer Service team within One Week (untouch/unboxing) of receiving your order.
  • Provide your order number, details of the item you want to return, and the reason for the return.
  • Our team will guide you through the return process, providing you with a Return Authorization (RA) number.

3. Return Authorization (RA) Number:

  • A Return Authorization (RA) number is essential for processing returns. Please only return items after obtaining this number.
  • The RA number should be marked on the outside of the package.

4. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping service to ensure the safe return of your item.

5. Refund Process:

  • Once your return is received and inspected, we will email you to notify you that we have received your returned item.
  • If the return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

6. Exchanges:

  • We only replace items if they are defective or damaged. Please get in touch with our customer service team if you need to exchange it for the same thing.

7. Non-Returnable Items:

  • Certain items, including gift cards, downloadable software, and personalized or customized products, are non-returnable.

8. Contact Us:

  • If you have any questions or concerns about our return policy, please get in touch with our customer service team at +971 55 408 4213 or
Thank you for choosing Alpha Capital Security Systems LLC. We appreciate your trust in our products and are committed to providing you with the best shopping experience.


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