Return Policy

Return Policy for Alpha Capital Security Systems LLC, Your Trusted Security Partner

At Alpha Capital Security Systems LLC, we prioritize your satisfaction and aim to provide a seamless shopping experience for our valued customers. Our return policy is designed to ensure that you are fully informed about your rights and options if you need to return a product purchased from our e-commerce website.

1. Eligibility for Returns:

  • Our return policy covers items purchased directly from the Alpha Capital Security Systems LLC website.
  • To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as received.

2. Initiating a Return:

  • If you wish to return an item, please get in touch with our Customer Service team within One Week (untouch/unboxing) of receiving your order.
  • Provide your order number, details of the item you want to return, and the reason for the return.
  • Our team will guide you through the return process, providing you with a Return Authorization (RA) number.

3. Return Authorization (RA) Number:

  • A Return Authorization (RA) number is essential for processing returns. Please only return items after obtaining this number.
  • The RA number should be marked on the outside of the package.

4. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping service to ensure the safe return of your item.

5. Refund Process:

  • Once your return is received and inspected, we will email you to notify you that we have received your returned item.
  • If the return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

6. Exchanges:

  • We only replace items if they are defective or damaged. Please get in touch with our customer service team if you need to exchange it for the same thing.

7. Non-Returnable Items:

  • Certain items, including gift cards, downloadable software, and personalized or customized products, are non-returnable.

8. Contact Us:

  • If you have any questions or concerns about our return policy, please get in touch with our customer service team at +971 55 408 4213 or amjad@acssllc.ae
Thank you for choosing Alpha Capital Security Systems LLC. We appreciate your trust in our products and are committed to providing you with the best shopping experience.

 

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